Return online issues?

[slam123]

Has anyone returned an online order recently? I’ve made a purchase online and decided not to keep the product so I returned it. The tracking stated that it’s been delivered back to BV warehouse since July 17th. When I checked my return status online, it has not changed. I called BV customer service and was told that there has been some delays and that I should be receiving a status update soon. Its been a few days and so far nothing... has anyone recently returned an online product and could tell me if this is a normal process? Thank you.

 

[indiaink]

Delays are normal across the board during COVID. The USPS is behind, The UPS is behind. All businesses are behind. Right now, it’s normal to be “behind”. Give it a few more days, if not a week. Or two.

 

[grietje]

I’ve had returns (at other retailers) take about six weeks. Depending on the retailer, some let the return sit so as it decontaminate it and then they have reduced warehouse staff. I returned part of an order from Under Armour on June 20th and still don’t have the return