- Nov 13, 2007
I placed an order from dsw.com and had it shipped 2-day air by Fedex. Of course, the expected day of delivery came and went and when I tracked the package, it showed as delivered the previous day. Grrrr!! I called Fedex and had to wait a couple days while they contacted the driver to see exactly where he left it and of course he gave a vague description ("in front of the house with the metal gate") that could match any house on my street. Oh well. Fedex said to initiate a claim with the shipper - DSW. So I call there just now, and without a moment's hesitation or argument they credited the whole cost of the order and shipping! I mean... wow. Especially in this economy! Who's to say people can't just lie about not getting their packages? I'm just really surprised retailers can afford to do this - pleasantly surprised of course. My dad had a similar incident recently with Eddie Bauer (also involving Fedex) and had the same kind of nice outcome. It's just refreshing to see some good CS out there even in light of the crap economy. Thanks DSW!