- Dec 9, 2016
Sure. They usually respond to emails within 24 to 48 hours. The work on my WOC cost $175. I sent it in mid January but just got it back today. They originally said 2 weeks but they were busy. The owner actually called me himself to discuss the repair. He was a delight to talk to. I did miss my bag during that time, but the work was worth it.I need a repair too.. sent them an email yesterday... can you give me an idea of their response time?