I love RBL polishes, but I'm kind of disappointed in them right now. I ordered seven colors during the 5-hour sale in mid-December, and two of the colors ended up on back-order afterward, with an expected availability of February. Ok, no big deal. So then I moved at the end of January and e-mailed a request to update my back-ordered items with my new address so they wouldn't be sent to the old (and unoccupied, in a secured building) condo address. The response I received was a link to their Facebook page and a note that the back-order ship estimate was moved to March. No mention of my address change request, which was the reason I e-mailed, so I replied to ask about that, and did receive a reply that she had missed that part in my original message, but she'd just made the requested change (umm, ok, I don't know how you could "miss" my question when it was in the subject line and was nearly the entire body of the three-sentence e-mail...)
So as long as I had an e-mail convo going, I asked if it might be possible to switch my back-ordered polishes (which were dark, wintery colors) to available lighter colors, since by then it was nearly spring. No, they can't do that because the order's already in their system.
So now it's been 3.5 months with no sign of the two back-ordered polishes, and I think it's ridiculous that they would just keep their customers hanging like that without giving the choice of cancelling or switching to available colors, especially since I wasn't informed that those two shades were back-ordered until the first five arrived at my home with a note on the packing list about the back-order.
(Wow, this ended up long. Sorry!)