Silly question, but when you bring your H bags back to the store for a repair, are you charged? How about when you bring it in for a cleaning or just to freshen it up? I know it's a several week wait as I asked a SA, but I did not ask if there was a costs associated with it. I have had to ship a kate spade (rivet popped out), a Coach (zipepr broke) and a Chloe (strap detached from side) out for repairs. kate spade was just the cost to ship it back to them (no ks store in my area at that time); Coach was a flat $25.00 charge. The Chloe was bought at Nordstrom and they sent it out for repair for free. What about H?