Repair policy? I have an OLD bag
- Thread starter winery
- Start date
You can also ship it in yourself. It costs $20.
Be forewarned: They have started sending back a letter without you handbag - if they decline to fix it.
Put in your repair request that you want it back if they won't repair it.
Be forewarned: They have started sending back a letter without you handbag - if they decline to fix it.
Put in your repair request that you want it back if they won't repair it.
the warranty is for the life of the bag, which coach determines to be about 5-7 years. i don't think that's totally strict though. however, the warranty covers the straps, stitching, and bindings (which is what it sounds like it wrong with your bag.) anyway, i would recommend taking it to your nearest coach store (outlet or full-price, it doesn't matter) and having one of the managers take a look at it...they can tell you what you can do or if you should even bother sending it in. they usually have a pretty good eye for it.
anyway. good luck! i hope your bag is repaired and everything is happy with it again!
anyway. good luck! i hope your bag is repaired and everything is happy with it again!
No. Coach will not fix it. I need one of my straps fixed on my pink Madeline bag, and they said it can't be fixed. Only simple wear and tear and stitching. I'm very upset and disappointed.
I just sent my favorite coach bag in, Heritage Stripe Fashion Satchel 12529 and it was a little over 2 years old at the time. The main issue was the straps and stitching around the zippers but they were unable to fix it. 
They DID however, send my purse back along with a % off letter, which I called back to negotiate and received credit instead. The woman on the phone told me if it hadn't been 2+ years old I would have had better luck because they consider damage that old normal wear and tear plus they don't keep parts after the 2 year mark.... I'm not sure how much I believe her but I really wish they could have fixed it, that bag was my favorite, for me an amazing go to bag!... now I'm on my 3rd Mia Maggie in 3 months due to bad stitching, leather pealing, etc....
They DID however, send my purse back along with a % off letter, which I called back to negotiate and received credit instead. The woman on the phone told me if it hadn't been 2+ years old I would have had better luck because they consider damage that old normal wear and tear plus they don't keep parts after the 2 year mark.... I'm not sure how much I believe her but I really wish they could have fixed it, that bag was my favorite, for me an amazing go to bag!... now I'm on my 3rd Mia Maggie in 3 months due to bad stitching, leather pealing, etc.... 
