Repair policy? I have an OLD bag


Coach wh*re
Nov 29, 2006
that isn't an "old" coworker sent in a bag that was 10+ years old to have the strap repaired...which they did and sent it right back to her.

just take it into your boutique...they'll help you out most likely


Labrador Lover
Oct 4, 2006
You can also ship it in yourself. It costs $20.

Be forewarned: They have started sending back a letter without you handbag - if they decline to fix it.

Put in your repair request that you want it back if they won't repair it.


Neurotic 4 Alignment
Nov 7, 2005
i have an issue with one of my older purses.. i got it 6 moths ago brand new never used.. but it came out 6-7 yrs ago.. when i started to use it the side of the straps (glue?) is cracked and falling off. Can coach fix this?

Sep 29, 2007
the warranty is for the life of the bag, which coach determines to be about 5-7 years. i don't think that's totally strict though. however, the warranty covers the straps, stitching, and bindings (which is what it sounds like it wrong with your bag.) anyway, i would recommend taking it to your nearest coach store (outlet or full-price, it doesn't matter) and having one of the managers take a look at it...they can tell you what you can do or if you should even bother sending it in. they usually have a pretty good eye for it.

anyway. good luck! i hope your bag is repaired and everything is happy with it again!


Mar 1, 2011
I just sent my favorite coach bag in, Heritage Stripe Fashion Satchel 12529 and it was a little over 2 years old at the time. The main issue was the straps and stitching around the zippers but they were unable to fix it. :sad: They DID however, send my purse back along with a % off letter, which I called back to negotiate and received credit instead. The woman on the phone told me if it hadn't been 2+ years old I would have had better luck because they consider damage that old normal wear and tear plus they don't keep parts after the 2 year mark.... I'm not sure how much I believe her but I really wish they could have fixed it, that bag was my favorite, for me an amazing go to bag!... now I'm on my 3rd Mia Maggie in 3 months due to bad stitching, leather pealing, etc.... :sad: