Repair for Sunglass Case?

xsuki000

Member
Dec 18, 2010
130
3
SF x OC
I was just wondering, I know Chanel repairs sunglasses but do they repair or replace the sunglass case? I bought a pair of sunglasses about a year ago (more or less), and the sunglass case is coming apart on the inside a little. I wouldn't care so much but I think this fault might actually affect its ability to protect my sunglasses.
 

chicNclassy

Member
Apr 30, 2011
1,154
137
LA
I highly doubt that they would repair sunglass cases. Maybe you could go to the store that you purchased the sunglasses from and ask for a new case.
 

Swanky

Admin
Admin
O.G.
Jan 12, 2006
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I'm going to have to say no. If you are a big customer I think a boutique that really knows you may just replace it for you, but no repairs.
 

queenofchic

Member
Mar 17, 2008
1,300
3
So if I"m not a big customer, I wouldn't be able to get a replacement?
^ Depends on where you purchased. Doesn't hurt to ask for a replacement. For example, I purchased mine at Nordstrom. The SA said I could bring back my old case & swap it for a new one. You don't need a receipt because they can look it up on your card. I think it's pretty flexible at dept stores or if you have a good relationship with your SA. Sorry, they don't sell sunglass cases or repair 'em. You might try your luck with ebay or other online resellers. One pops up every now & then.
 

Swanky

Admin
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Jan 12, 2006
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I just mean if your SA knows you you're more likely to be handed a new one.
 

BabyM3

Member
Dec 17, 2011
17
35
I don't think they would repair it. I would try to go back to the place you bought your sunglasses from. I went back to my optometrist and asked for a new one over the summer and they gave it to me; no questions asked.
 

girlygeek

geek meets chic
Apr 22, 2012
673
1
I just got my sunglasses two weeks ago and the inner portion actually separated from the case. It's quite disappointing, considering I was taking very good care of the case. No impact or rough handling. Did anyone manage to successfully get a replacement from the boutique, other than at department stores or the optometry?
 

gymangel812

<3OOO~~~
O.G.
Apr 14, 2006
7,302
178
Ohio
Mine did the same thing a few months after I bought it. I brought it back to the boutique I bought then from and they wouldn't do anything about it.
 

girlygeek

geek meets chic
Apr 22, 2012
673
1
I just went today and they said no replacement case. Perhaps the other ladies above were luckier! The person told me that each sunglasses has its own case in the black box so they can't really exchange any of those already sold. I wish they'd done a better QC. Small detail, I can glue the lining thing back but it's soooooo annoying that they neglect such small details!
 

BabyM3

Member
Dec 17, 2011
17
35
Sorry to hear about your experience. However, that's not completely true. I went to Bloomingdales on Saturday and bought a pair of Chanel sunglasses and the SA let me choose whichever case I wanted. I would go back and ask again, even to swap. That's not right that you pay so much for a pair of sunglasses to have a defective case.
 

girlygeek

geek meets chic
Apr 22, 2012
673
1
BabyM3 said:
Sorry to hear about your experience. However, that's not completely true. I went to Bloomingdales on Saturday and bought a pair of Chanel sunglasses and the SA let me choose whichever case I wanted. I would go back and ask again, even to swap. That's not right that you pay so much for a pair of sunglasses to have a defective case.
I'm definitely trying again this weekend, the SA I approached wasn't my regular one so perhaps the person is reluctant. Perhaps the service at departmental stores for exchange is better due to the policy