Repair center still closed? So delayed!

Pink7ice

Member
Apr 1, 2018
39
21
My repair is finished, but just sitting in the repair center because of covid. Is anyone else experiencing their bags being held hostage? 4 months now! Please share your experiences
 
  • Like
Reactions: DamierEbene

DamierEbene

Member
Feb 12, 2019
641
1,791
Germany
Hi there,
I brought something in for repair on May 9th and in my account it says it is already in Paris and has been checked and now it says it is being repaired at the moment and finally will be back on July 22nd for collection in store. Which makes 10 weeks.... I am secretly hoping it will be faster... but I guess in the current situation it‘s hopeless.
What did you bring in for repair?
 

Pink7ice

Member
Apr 1, 2018
39
21
Hi there,
I brought something in for repair on May 9th and in my account it says it is already in Paris and has been checked and now it says it is being repaired at the moment and finally will be back on July 22nd for collection in store. Which makes 10 weeks.... I am secretly hoping it will be faster... but I guess in the current situation it‘s hopeless.
What did you bring in for repair?
Reglazing on my pochette metis. It was sent to the repair facility on California , so I think that's why it is taking so long
 

DamierEbene

Member
Feb 12, 2019
641
1,791
Germany
Reglazing on my pochette metis. It was sent to the repair facility on California , so I think that's why it is taking so long
Oh okay...it was send to California! I didn‘t know you have a repair facility there. But as I think about it- it sure makes sense.
I was told they are working only like 30% of what they usually do in Paris- but there were weeks when nothing happened during the complete lockdown.
Here in Europe they slowly take back the restrictions, because numbers of new cases have gone down immensely. Fingers crossed it stays that way....
Good luck- I hope you get your bag back soon! :flowers:
 

karman

Crazy Cat Lady
O.G.
Aug 19, 2006
17,450
7,543
Canada
Did you go through a store? Could it be because the stores are still closed, so the workshop has nowhere to send the bag to?
 

Pink7ice

Member
Apr 1, 2018
39
21
Did you go through a store? Could it be because the stores are still closed, so the workshop has nowhere to send the bag to?
Yeah , it was shipped to the store the day they closed for covid then got sent back to Cali, where it sits. My store is now open, but they still said repair center is not open yet to send it back to them