So I had this disaster trying to sell an unwanted gift on eBay. The buyer refused the package out of buyers remorse and I resent it to her twice. Finally it got delivered and a few days later she says she wants her money back because there are black marks on it. I already posted this on the eBay subforum about my problems with refunding her and what not.
But here is a huge problem. When I ship something, I pack it very well, in the dust bag with stuffing on the inside and outside. She claims that the bag got damaged in shipping and wants her money back. It looks like she took the purse and rubbed it against newspaper or some sort of blue/grey colored substance. She used magazines to stuff the package so its possible it rubbed off from that. I don't want to clean it just yet because I am documenting pictures as proof that it was not received back the way it was sent. However, I tried on a small corner to put some cleaner on it and it didn't work. I don't have the Coach branded cleaner but I'm assuming that its all about the same stuff.
Do any of you have suggestions as to what to use to clean this bag? Its a light tan colored Hobo bag with pebbled leather. Any suggestions would be greatly appreciated!!
But here is a huge problem. When I ship something, I pack it very well, in the dust bag with stuffing on the inside and outside. She claims that the bag got damaged in shipping and wants her money back. It looks like she took the purse and rubbed it against newspaper or some sort of blue/grey colored substance. She used magazines to stuff the package so its possible it rubbed off from that. I don't want to clean it just yet because I am documenting pictures as proof that it was not received back the way it was sent. However, I tried on a small corner to put some cleaner on it and it didn't work. I don't have the Coach branded cleaner but I'm assuming that its all about the same stuff.
Do any of you have suggestions as to what to use to clean this bag? Its a light tan colored Hobo bag with pebbled leather. Any suggestions would be greatly appreciated!!