Refunding Postage

PrissyPurse

Member
Mar 16, 2008
71
0
Hi,
What are your opinions on refunding postage when a buyer sends something back. I have stated in my auction that I can not accept returns and I have a buyer who received her bag, and stated my measurements weren't going to work for her. I was nice enough to allow her to return the bag. When I received the bag back, the box is marked refused and has been open by her (which I don't know how she did this) because normally the post office will not let you open a package and then refuse it. Anyway, any thoughts on if I should refund her original shipping costs when refunding her paypal payment?
TIA
 

Varied_obsessions

Because I said so
O.G.
May 7, 2006
1,415
0
I'd say nay to return shipping costs. Especially if your measurements were correct and she just decided the size wasn't right for her. Buyers remorse
 

lmartinx1

♥~♥~tPF~♥~♥
Jun 23, 2007
1,369
0
Mile High State
I'd say nay to return shipping costs. Especially if your measurements were correct and she just decided the size wasn't right for her. Buyers remorse
I totally agree! You were nice enough to allow her to return it, even though you stated no returns, so I think she should just count her blessings!
 

angelah

Member
Nov 16, 2007
575
0
portland, or
If large established online stores like Sephora don't refund shipping for returns why should you? If you do you're encouraging a bad habit of buyers' remorse thinking they can get away with buying an item then rejecting later.
 
Feb 25, 2008
256
1
i definitely wouldn't refund postage. if you do, you're the one losing out when it's her fault that she doesn't want the bag. i think you're being more than accommodating by letting her return the bag in the first place.
 

4theluvof-it

Member
Aug 17, 2007
1,296
1
50
If it is your fault I would refund shipping, but since the measurements "weren't going to work for her" then I would say no.