I took great pictures but not of every single angle of the bag. The auction closed without the reserve price being met. Buyer emailed asking what reserve price is and said she'd take it and I said fine, only if I relist it as a Buy It Now. She purchased it, I sent it off. She received it and stated that there are more wrinkling to the leather in certain spots and that she thinks it's a factory second. I emailed her and said fine, I can refund you minus shipping fee and listing fee. My auction says all sales final unless grossly misrepresented and to ask all questions. I figured I don't want to go back and forth with her at all about this. My question is am I allowed to refund her everything except shipping and listing fees? Also, do I give her the $ back and then have her send the bag back to me or should I ask the bag back first then send her refund?