Hello, I'm new here and was hoping for some advice on what to do about a recent purchase I made. Here is the situation:
Awhile ago I saw a Burberry trench auction for $299. I emailed the seller (who had very good feedback rating with several authentic items sold) about authenticity and she responded that she had purchased the coat at the Boston store and that it had never been worn. I took a chance, based on her feedback history, and asked her if she would be willing to discount the item and sell it to me for $250. She agreed, I bid on the item, the auction closed, and then she sent me a paypal payment link for the amount we agreed on, which I used to pay.
When I received the package a week later, I was appalled to find that it was a terrible fake - wrong fabric, sized "L" (instead of 4 as listed on her auction)...everything about it screamed fraud. So I emailed the seller very respectfully, asking for a refund, to which she responded that it was authentic, purchased in Boston. Since I already own an authentic (purchased at full retail) Burberry trench, I knew there was no way that this was a real one, so I emailed her back, pointing out the inconsistencies. She did not respond. After several more emails asking her to resolve the situation, it became apparent from her lack of response that she knew she had sold me a fake coat and was not willing to do anything about it. I was furious! Especially when I found out that I couldn't even leave her appropriate feedback - her account had conveniently become suspended as soon as my auction had ended!
I contacted Paypal, since I believed that I was covered under their safe buying policy, but after explaining the situation to them and emailing a few times with their customer service, I was told that I was NOT covered, simply because I had not paid through the ORIGINAL Paypal payment link generated after the auction. Instead, I had paid through another Paypal invoice she had sent me (to reflect the discount I asked for!). Paypal will not budge on this and they have canceled my case.
Needless to say, I am extremely frustrated by this situation, as I feel like there is no one to willing to help me. I am now stuck with a $250 FAKE Burberry trench that I do not want and don't know what to do with! I obviously can't resell it, and I can't exactly gift it, so what should I do? Donate to charity and hope Karma takes care of the rest?
Suggestions please!
P.S. Thank you in advance...I have learned so much already browsing these forums! TPF is fantastic - I can't believe I just discovered it!!
Awhile ago I saw a Burberry trench auction for $299. I emailed the seller (who had very good feedback rating with several authentic items sold) about authenticity and she responded that she had purchased the coat at the Boston store and that it had never been worn. I took a chance, based on her feedback history, and asked her if she would be willing to discount the item and sell it to me for $250. She agreed, I bid on the item, the auction closed, and then she sent me a paypal payment link for the amount we agreed on, which I used to pay.
When I received the package a week later, I was appalled to find that it was a terrible fake - wrong fabric, sized "L" (instead of 4 as listed on her auction)...everything about it screamed fraud. So I emailed the seller very respectfully, asking for a refund, to which she responded that it was authentic, purchased in Boston. Since I already own an authentic (purchased at full retail) Burberry trench, I knew there was no way that this was a real one, so I emailed her back, pointing out the inconsistencies. She did not respond. After several more emails asking her to resolve the situation, it became apparent from her lack of response that she knew she had sold me a fake coat and was not willing to do anything about it. I was furious! Especially when I found out that I couldn't even leave her appropriate feedback - her account had conveniently become suspended as soon as my auction had ended!
I contacted Paypal, since I believed that I was covered under their safe buying policy, but after explaining the situation to them and emailing a few times with their customer service, I was told that I was NOT covered, simply because I had not paid through the ORIGINAL Paypal payment link generated after the auction. Instead, I had paid through another Paypal invoice she had sent me (to reflect the discount I asked for!). Paypal will not budge on this and they have canceled my case.
Needless to say, I am extremely frustrated by this situation, as I feel like there is no one to willing to help me. I am now stuck with a $250 FAKE Burberry trench that I do not want and don't know what to do with! I obviously can't resell it, and I can't exactly gift it, so what should I do? Donate to charity and hope Karma takes care of the rest?
Suggestions please!
P.S. Thank you in advance...I have learned so much already browsing these forums! TPF is fantastic - I can't believe I just discovered it!!
