The bag is beautiful, but the package it arrived in was in horrible shape. The box was smooshed on one side and had tape wrapped all around it as if it had come open at some point. When I opened the box, the sales slip and note were not in the envelope. There was a couple of places that looked like glue on the handbag itself. It scraped right off with no damage, but I'll be thinking twice before I ever order from piperlime again.