Received a TT natasha today from piperlime.

beausmom

Member
Mar 30, 2009
38
8
The bag is beautiful, but the package it arrived in was in horrible shape. The box was smooshed on one side and had tape wrapped all around it as if it had come open at some point. When I opened the box, the sales slip and note were not in the envelope. There was a couple of places that looked like glue on the handbag itself. It scraped right off with no damage, but I'll be thinking twice before I ever order from piperlime again.
 

beausmom

Member
Mar 30, 2009
38
8
and it has tape or glue on the strap itself with little hairs (gross) stuck in the tape. I love this bag but I'll be repurchasing it someplace else!
 

blackonmaroon

Always on the hunt
May 8, 2008
8,834
1
California
That's a shame, but I think you should contact Piperlime and let them know about your concerns. Piperlime has a very good reputation for service, and I am sure they would send another bag to you free of charge to make up for their mistake.
 

Awwgeez

Member
Mar 5, 2008
9,855
1
I agree I think you should call Piperlime and ask for an exchange, now if the second bag comes in the same condition, its a problem.
 

beausmom

Member
Mar 30, 2009
38
8
I called piperlime. They said they would do an exchange but that they would have to charge my credit card and then refund me when my return was processed. I haven't decided what I'll do yet.
 

angelnyc89

Member
Jul 1, 2009
6,194
4
That's a shame, but I think you should contact Piperlime and let them know about your concerns. Piperlime has a very good reputation for service, and I am sure they would send another bag to you free of charge to make up for their mistake.
Yes they do! They have such great cs!
 

canyongirl

O.G.
May 7, 2009
1,965
454
Sorry about your situation OP. I'd be seriously bummed if that happened. My guess is that it's more of a delivery problem, than a Piperlime problem? I'd give them a second chance. I hope it all works out.
 
Jun 14, 2007
63
0
36
im sorry to hear bout your bad experience. I was pretty pleased with my 1st mbymj purchase fr piperlime. The box and bag arrived in a good condition, considering it travelled all the way from the states to singapore. You should give them a 2nd chance. Hope everything works out well for you! :hugs: