Hi guys (again)
I know I have been having bad luck on ebay lately. This is the second time I had to refuse a package in the span of 3 weeks. I ordered a Chanel Jumbo flap on ebay from seller who registered in Texas US but shipment came from UK. He told me because he used his nephew's account who's based in the UK. The purse came today. As soon as the courier guy gave it to me, I felt something was wrong. The package felt a lot lighter than it should and looked significantly smaller than a Chanel Jumbo box. There would be no way you can squeeze a Chanel jumbo box inside that shipping box. So I weighed the box in front of the courier it said 2.11 pounds which is how much a jumbo itself should weigh. If you add the weigh of the chanel box and shipping box there is no way it could weigh 2.11. I had to sign for the package before he could give it to me by the way.
I immediately gave it to the courier whom took it back to his truck. I raised my concern with the seller whom refused to take any responsibility. He said I put the authentic bag inside its box I don't know what happened. I know its BS because I weighed the package myself. He seemed to ignore all the facts that I brought up. I told him I never opened the package. Had I opened it DHL wouldn't take it back. He kept saying that I tried to scam him blah bla blah.
The tracking number still says delivered and signed for but DHL rep had sent me an email stating that the package was refused. I was told by another agent that the status will be updated at the end of the day. However the guy whom sent me the email said otherwise. He said the tracking number is done and over with and that it will not be updated. He also said only the seller can request the return otherwise the package will be in limbo.
I contacted ebay reporting what I heard from DHL. The agent told me to upload the email from DHL rep which I did. He also said that if the tracking number doesn't update I can obtain a report from DHL stating that the package is going back to the seller or if the seller refused to take it back. They will refund me either way.
I will be going to DHL station tomorrow to photograph the size and weigh of the package for my record.
My question here is what should I do next? Is there anything else I should do to cover my butt?
Thank you all for reading. I apologize for a looong read.
I know I have been having bad luck on ebay lately. This is the second time I had to refuse a package in the span of 3 weeks. I ordered a Chanel Jumbo flap on ebay from seller who registered in Texas US but shipment came from UK. He told me because he used his nephew's account who's based in the UK. The purse came today. As soon as the courier guy gave it to me, I felt something was wrong. The package felt a lot lighter than it should and looked significantly smaller than a Chanel Jumbo box. There would be no way you can squeeze a Chanel jumbo box inside that shipping box. So I weighed the box in front of the courier it said 2.11 pounds which is how much a jumbo itself should weigh. If you add the weigh of the chanel box and shipping box there is no way it could weigh 2.11. I had to sign for the package before he could give it to me by the way.
I immediately gave it to the courier whom took it back to his truck. I raised my concern with the seller whom refused to take any responsibility. He said I put the authentic bag inside its box I don't know what happened. I know its BS because I weighed the package myself. He seemed to ignore all the facts that I brought up. I told him I never opened the package. Had I opened it DHL wouldn't take it back. He kept saying that I tried to scam him blah bla blah.
The tracking number still says delivered and signed for but DHL rep had sent me an email stating that the package was refused. I was told by another agent that the status will be updated at the end of the day. However the guy whom sent me the email said otherwise. He said the tracking number is done and over with and that it will not be updated. He also said only the seller can request the return otherwise the package will be in limbo.
I contacted ebay reporting what I heard from DHL. The agent told me to upload the email from DHL rep which I did. He also said that if the tracking number doesn't update I can obtain a report from DHL stating that the package is going back to the seller or if the seller refused to take it back. They will refund me either way.
I will be going to DHL station tomorrow to photograph the size and weigh of the package for my record.
My question here is what should I do next? Is there anything else I should do to cover my butt?
Thank you all for reading. I apologize for a looong read.