Receipts now asked for bags needing service outside of Paris

[sweetbelle]

I just need to verify with you all if you know about the new policy. I was told by my SA to keep the receipts for all my bags as they have stopped accepting repairs unless they come with a receipt. They may be able to accept a bag without a receipt if they know the customer well. This came into effect because of an incident wherein a client sent the bag for service. Then the bag was discovered to be a fake by the in house craftsman. ( The owner of the bag had no idea bec it was bought by a friend from a reseller) The bag was never returned to the owner and sent to Paris (to be destroyed presumably) . They said it was a birkin in blue de Malte 35 cm.

 

[creme fraiche]

What? Is Hermes going to behave like a white goods company now? I do hope this is not true.

 

[purselover888]

That doesn't seem that plausible to me. Think of how many bags they will not service then, purchased long time ago w/o receipt kept or passed down or from reseller...

 

[sweetbelle]

This info I received from my SA. He also happens to be in charge of accepting repairs/service for bags.

 

[sweetbelle]

I guess the thing to remember is that when a bag is bought outside the boutique or from a reseller one needs to make sure about its authenticity and if possible ask for the receipt.

 

[namie]

I really hope this is not true. I still have my receipts but as the Hermes stores I bought from are located within department stores, they are printed on the stores' thermal papers. Info will fade!

 

[sweetbelle]

That's why I started looking for the receipts of my bags again. I do keep them but sometimes after many years you lose track.
Most of my bags are from the boutique except for a black birkin 35 which I bought from a reseller, which makes me worry a bit. They said they would accept my bags even if it was not bought from them because they know me personally. I guess now its important to maintain relationships with your SA.

 

[lulilu]

what store? what country? make copies of the store receipts. but they should have your purchases on record. Only used bags could be a problem and if it is their bag, they shouldn't have a problem.

 

[djsmom]

I don't have a receipt for my birkin but I just pulled the receipt out of the trash from when it was refurbished in June. Does the system keep track of items sent out for refurbishing?

 

[Millicat]

Could this just be because they are trying to reduce the number of repair-jobs that they do - maybe they just want to capitalise on the items that make them the larger profits.

 

[thyme]

receipts are no proof of authenticity so am not sure what the store manager is trying to achieve!

 

[Halothane]

I was informed it half a year ago

 

[thyme]

i took my bag to be repaired in London, no receipt required.

 

[babyshingo]

I took my bag in yesterday and sa did asked for my receipt. But i don't have it.... Sa told me will be easier for them to track it.

 

[Mindi B]

Just a guess--like so many of Hermes' "rules," this one will be enforced capriciously. Sigh.