- May 4, 2011
I just need to verify with you all if you know about the new policy. I was told by my SA to keep the receipts for all my bags as they have stopped accepting repairs unless they come with a receipt. They may be able to accept a bag without a receipt if they know the customer well. This came into effect because of an incident wherein a client sent the bag for service. Then the bag was discovered to be a fake by the in house craftsman. ( The owner of the bag had no idea bec it was bought by a friend from a reseller) The bag was never returned to the owner and sent to Paris (to be destroyed presumably) . They said it was a birkin in blue de Malte 35 cm.