Hi Ladies,
I recently purchased a pink PST on ebay through a friend of mine. It was described as being in great condition with light stains on the inside. I received the bag two days ago. The inside lining looks like a soft drink can exploded in it. The exterior was mostly as described except for the loops that hold the shoulder straps. Three of the loops are missing screws. I contacted Chanel and they told me that they would have to ship the bag to France for repairs. If the loops are not repaired then they open and the chains can fall off. I contacted the seller and told her about the problems with the bag. She has yet to write back. I filed a complaint with Paypal and then a dispute when the seller refused to write back. Paypal refused my claim based on the fact that this is not a shipping issue but rather a complaint regarding "attributes or quality of goods" and that the user agreement does not cover me for this. I am so mad, I can just picture the seller sitting there with a smug look on her face because she probably new I wouldn't have a case with Paypal. What can I do next? Help?!!!
TIA
I recently purchased a pink PST on ebay through a friend of mine. It was described as being in great condition with light stains on the inside. I received the bag two days ago. The inside lining looks like a soft drink can exploded in it. The exterior was mostly as described except for the loops that hold the shoulder straps. Three of the loops are missing screws. I contacted Chanel and they told me that they would have to ship the bag to France for repairs. If the loops are not repaired then they open and the chains can fall off. I contacted the seller and told her about the problems with the bag. She has yet to write back. I filed a complaint with Paypal and then a dispute when the seller refused to write back. Paypal refused my claim based on the fact that this is not a shipping issue but rather a complaint regarding "attributes or quality of goods" and that the user agreement does not cover me for this. I am so mad, I can just picture the seller sitting there with a smug look on her face because she probably new I wouldn't have a case with Paypal. What can I do next? Help?!!!
TIA