Over the past 2-3 years I've had to do more than a few returns on FOS items, mostly to retail stores since I don't live near an outlet and I've been starting to wonder if I should be concerned about the reason they put down in their system when I do one. For me, damaged or defective are the main reasons for my returns and with shoes its often a size issue. Granted some of this is subjective, but it seems whenever I do a return at the retail store, whether I ordered it through Coach or FOS, they mark it down as "customer changed their mind". This places the onus on me and I feel like they consider my return a frivolous one which IMO it rarely is. I really hate doing returns since its usually following a big disappointment for buying something sight unseen and the unpleasantness at the store.
I'm not sure how separate the retail system is from the FOS system when it comes to returns and I've noticed my returns don't show up on my FOS account, though I'm sure its in there somewhere. Not all of my returns have been FOS items, I also have had to do SAS returns that have been shipped from Jax, but it all adds up to returns at my local stores. And while they don't outright refuse it, there have been SA's who won't even do my purchases let alone returns. I'll add all the Coach SAS returns are actually exchanges for the same item in better condition. But I wonder,should I insist that they put down "my reason" and not "theirs"?
I'm not sure how separate the retail system is from the FOS system when it comes to returns and I've noticed my returns don't show up on my FOS account, though I'm sure its in there somewhere. Not all of my returns have been FOS items, I also have had to do SAS returns that have been shipped from Jax, but it all adds up to returns at my local stores. And while they don't outright refuse it, there have been SA's who won't even do my purchases let alone returns. I'll add all the Coach SAS returns are actually exchanges for the same item in better condition. But I wonder,should I insist that they put down "my reason" and not "theirs"?