On September 11, I got an email from Bonz telling me that my request for a refund (of FVF) was denied. In looking at the email, the reason stated is "We are unable to issue refunds more than 90 days past the date of purchase." I'd sold the item 3.5 years ago and wasn't looking for a refund, hadn't requested one and didn't have a clue why I got the email.
I was told by support that it must have been a "hiccup" and not to worry about it.
Well tonight, I just got an order for an item that I no longer have. I looked at the date of the order and it's Sept. 28, 2010. Four years ago, I sold that item to the buyer who supposedly placed the order tonight.
(I did get an email telling me I have an order and my current Bonz shows an open negotiation.)
Sent another message to Bonz.
Is this happening to anyone else?
I was told by support that it must have been a "hiccup" and not to worry about it.
Well tonight, I just got an order for an item that I no longer have. I looked at the date of the order and it's Sept. 28, 2010. Four years ago, I sold that item to the buyer who supposedly placed the order tonight.
(I did get an email telling me I have an order and my current Bonz shows an open negotiation.)
Sent another message to Bonz.
Is this happening to anyone else?