I always hear great things about them...but I'm completely disillusioned now.
First, I placed an order and it was only partially filled....supposed out of stock on one item. I was, however, charged for the FULL order. No credit has been seen.
Second, I placed another order and paid via google. Was charged TWICE for this...no credit has been seen.
I've emailed 4 times since Saturday and yet to receive any response! I've provided jpg's of my paypal account and checking account so all the detail is there. Why can't they at least respond and tell me they are looking into it??????? This is really disappointing. First, they take my money and tell me that they cant sell the item I really wanted (I can deal with that, of course) but then they ignore me and thus far do not give my money back...and worse, they double-dip on the next order.
Is this completely atypical of CS at HH? If so, anyone have any explanation?
First, I placed an order and it was only partially filled....supposed out of stock on one item. I was, however, charged for the FULL order. No credit has been seen.
Second, I placed another order and paid via google. Was charged TWICE for this...no credit has been seen.
I've emailed 4 times since Saturday and yet to receive any response! I've provided jpg's of my paypal account and checking account so all the detail is there. Why can't they at least respond and tell me they are looking into it??????? This is really disappointing. First, they take my money and tell me that they cant sell the item I really wanted (I can deal with that, of course) but then they ignore me and thus far do not give my money back...and worse, they double-dip on the next order.
Is this completely atypical of CS at HH? If so, anyone have any explanation?