Some of you may remember that the side stud of the 04 Lilac first fell apart completely a week after I received it. I sent it to Sarah at BalNY right before my vacation and I just got a call from her that she had received it today and will be shipping it out tonight with the 2-day option free of charge! The whole time the bag was away she kept me informed every step of the way...when she received it, when she sent it out to get repaired, and when she got it back. I definitely appreciated all of her help since it was the holiday season and I bet it was chaos over at the store. LOVE her for that! Thanks for everyone who was sooo supportive during my mini crisis! PS. I asked about the tassels, and no 04 Lilac in sight...only bummer.