Hi -- I am not in anyway connected with this seller, and anyway, he has a solid reputation. (Mods, just delete if not allowed.) But I wanted to let you all know... I bought a Marc by MJ Schooly satchel recently and (as is my usual) had it shipped to someone in NJ for onward shipping/sending to me outside of the US. Well, it was sent I think requiring a signature, and my friend was unable to receive it herself -- so instead she got a notice to pick it up from the post office. She was unable to do so for almost 2 weeks actually, was planning to do it this weekend. To my shock, I got a message that the bag had been returned to the seller undelivered!!! Pretty embarassed, I requested for redelivery and offered to pay of course. I got a message just now, saying, that they will re-ship just pay the shipping fee.. but a second later, they said, never mind -- will just tack it on to your next purchase!! Now that's customer service!