sorry ladies, had to rant about this for a bit . . . .
So I received an email this morning from Paypal, indicating that they had put a limitation on my account (of course, they didn't give a reason). They indicated that I should do the following to get the limitation lifted:
Here's what to do:
1. Log into your PayPal account
2. Click on the "My Account" tab.
3. Click on the sub-tab "Resolution Center".
4. Go to the "Action" column.
5. Click on the "Resolve" button to view the requirements and follow the instructions provided.
After we have gathered the necessary information, we'll review your account and notify you by email of our decision.
So, I dutifully logged onto Paypal, where I saw this message in the dispute resolution center:
First of all, why does it say there are no cases requiring my action?
Second of all, I love how it asks me to provide proof of delivery or an invoice proving ownership without specifying for WHICH ITEM i need to provide documentation.
Third, I sent an email to customer service asking which item they needed documentation for, and guess what oh-so-helpful response I received:
Thank you for inquiring as to how to restore access to your account.
PayPal is constantly working to ensure security by regularly screening the accounts in our system. We recently reviewed your account and need more information to help us provide you with secure service. Until we can collect this information, your access to sensitive account features will be limited.
To return your account to regular standing, please complete the checklist items indicated when you login to your account and click on the link provided on the "Account Overview" page.
The link will appear as: "Your account access is limited: Click here for Details."
Once you complete all of the checklist items, our Account Review team will review your case and send you an email with the outcome of the review. Cases are reviewed in the order they are received.
We regret any inconvenience, and we would like to restore your access as soon as possible.
Please do not respond to this email, as responses to this message will not be answered.
Sincerely,
PayPal Account Review Team
The checklist, of course, is the list in the screenshot above, which is what I had been inquiring about in the first place. Way to be completely useless, Paypal and eBay!!
Seriously I'm getting really sick of all the stupid hoops these companies are making me jump through. I have 100% positive feedback so I don't know if it's just me or if anyone else has had this many issues with them?!?
I just sent another email to customer service, will post an update with their response.
So I received an email this morning from Paypal, indicating that they had put a limitation on my account (of course, they didn't give a reason). They indicated that I should do the following to get the limitation lifted:
Here's what to do:
1. Log into your PayPal account
2. Click on the "My Account" tab.
3. Click on the sub-tab "Resolution Center".
4. Go to the "Action" column.
5. Click on the "Resolve" button to view the requirements and follow the instructions provided.
After we have gathered the necessary information, we'll review your account and notify you by email of our decision.
So, I dutifully logged onto Paypal, where I saw this message in the dispute resolution center:
First of all, why does it say there are no cases requiring my action?
Second of all, I love how it asks me to provide proof of delivery or an invoice proving ownership without specifying for WHICH ITEM i need to provide documentation.
Third, I sent an email to customer service asking which item they needed documentation for, and guess what oh-so-helpful response I received:
Thank you for inquiring as to how to restore access to your account.
PayPal is constantly working to ensure security by regularly screening the accounts in our system. We recently reviewed your account and need more information to help us provide you with secure service. Until we can collect this information, your access to sensitive account features will be limited.
To return your account to regular standing, please complete the checklist items indicated when you login to your account and click on the link provided on the "Account Overview" page.
The link will appear as: "Your account access is limited: Click here for Details."
Once you complete all of the checklist items, our Account Review team will review your case and send you an email with the outcome of the review. Cases are reviewed in the order they are received.
We regret any inconvenience, and we would like to restore your access as soon as possible.
Please do not respond to this email, as responses to this message will not be answered.
Sincerely,
PayPal Account Review Team
The checklist, of course, is the list in the screenshot above, which is what I had been inquiring about in the first place. Way to be completely useless, Paypal and eBay!!
Seriously I'm getting really sick of all the stupid hoops these companies are making me jump through. I have 100% positive feedback so I don't know if it's just me or if anyone else has had this many issues with them?!?
I just sent another email to customer service, will post an update with their response.