Oh Plaza Frontenac... how much more can you suck?? I received a LV Pink Cherry Blossom Papillon, given to me as an unused LE bag from 2003 (I graduated in 2005) by my sister for my high school graduation present(!). I didn't know much about LV when I got the bag and because I hadn't seen this one before, I went to LV during that summer and asked if it was authentic and how to tell. The manager(?) (who had a short blonde haircut, tan, probably 45-ish or so, probably 180#?) said "LV never made that, it's gotta be fake"... then another woman approached a few minutes later and said "yes they did... we only just got the brown CB Papillon and that's it. This one is absolutely real." I was discouraged and kind of astonished that she wouldn't know LV... I mean crap, if she's a manager, she should know it, right?? Anyways, my bf and I went to the store again a few weeks ago and I was carrying my Batignolles Horizontal I think and a matching mono belt, wearing some Seven for all Mankind jeans and a j.crew key lime v-neck shirt. Nothing too flashy, very conservative but stylish. Gosh I get off topic a lot! But anyways, I went in to change the buckles on my belts. One is too small for me now and the one that fits has a gold buckle, and I wanted to have the silver buckle on the one that fits me now... so I called ahead before I came into the store and talked with this sweetheart of a SA named Shawn. I asked him if he could change my buckles and he said that he'd be more than happy to, so I was excited I arrived at the store, approached him and he was eager to help me. He winked at me and I thought that was adorable! As he went in the back to change them, there was a SA- a young, pretty brunette that was literally brand new- and my bf asked her about the Damier Azur wallets to see if they have any. My bf has a regular brown Damier Multiple billfold and saw the Damier Azur and absolutely loves it, so he was curious to see it in person. The new SA didn't know if they had it, so she went and asked that blonde short haired lady. She came back and said they were never made. I was kind of like... oh really?? So I looked at the older blonde lady-- when I say older, I mean older than me... 45 isn't old at aLL lol)-- and questioned her because I know they made one and they do have them at the stores. She confirmed that no, they never made them. I then told her, politely, that eLuxury had them on the website and she said "well, eLuxury is a completely separate entity from Louis Vuitton and they have things in stock that Louis Vuitton boutiques never get." I then proceeded to ask her if they had any Inclusion pieces and she said "no, those are permanently discontinued and all sold out earlier this year, they're just seasonal and they're done with them." I was kind of surprised with this, too. Anyways, I went to the car, called LV Chicago on Michigan Avenue (I was there 3 weeks earlier) and asked the SA if they had a Damier Azur wallet... she went back to check, came back and was EXTREMELY polite and said "yes, we have one," then I asked about a Framboise inclusion ring in a size 56 and she went back to check and said "yes, we have that too! Would you like for me to set them aside for you today?" And of course, I'm not in Chicago, so I said no, and thanked her for checking. But here's the deal: Why are the SA's at Plaza Frontenac so darn SNOTTY? Every time I go in there, they're overwhelmingly RUDE and extremely unknowledgeable (is that a word?) about their products. I called 1-866 and complained about my experience but praised Shawn-- the awesome SA for being such a sweetie lol It really bugs me that my purchases fund THEIR paychecks. I mean that's one thing if they're not happy about pay or home life, but geez, leave that attitude at home! I want a pleasant shopping experience!! Oh and I had a bad experience with a SA at Chanel inside Saks... a complete old hag (and I do mean old this time). I would like to use another word than hag, but I don't know if I can. HAG! So when going to LV at Plaza Frontenac, Shawn is an absolute delight and I definitely recommend him!!