rant: "new" items that are actually used

kendal

Member
Apr 8, 2008
668
0
//begin rant

Over T-giving I admired an Eileen Fisher snood / scarf that was just gorgeous. The price was outrageous so I waited until it went on sale & purchased it from nordstrom online last week. Got it in the mail today, noticed it no longer had the "Eileen Fisher" tag, but a printed replacement tag from the register. Since I got it on sale & it was just for me, I was ok with this. I slipped it over my head and was overwhelmed by perfume. This was not a left over scent from merely trying it on - this was a "I wore this scarf for a week, got bored with it and returned it". So basically I just bought someone's laundry. EW, EW, EW!

Nordstrom was great -they over-nighting me a replacement, but I can't help think that Nordstrom's stellar customer service (which includes a liberal return policy) was a contributing factor to my ending up with a obviously used item.

//end rant

i know it's a trivial problem to have, but it is disappointing.

ah, feel so much better post rant....
 

Tamarind

Member
Sep 7, 2006
2,872
11
I agree, it's the flip side of the wonderful return policy. I love Nordstrom for this policy and buy from them whenever I have the choice, but it does bug me that this possibility exists.
I once bought a sweaterdress from the lacoste website. It came with tags and everything (I don't know if it was a replacement) but there was an obvious stain on the front. I returned it and they didn't charge me for return shipping, but it really bugged me too that obviously someone wore this dress and got it dirty before it was sent to me as a new dress.
It's really too bad that people take advantage of a liberal return policy.
 

cola262

addicted
O.G.
Oct 24, 2006
4,754
7
This is why I had to return almost half of my purchases bought from endless.com. Ugh. Very disappointing to get used goods.
 
Dec 4, 2011
18
0
i purchased vera wang lavender flats from saks.com the day after christmas at 70% off, and was super excited, but the shoes i received were worn. :crybaby:

they weren't floor model/ tried on kind of worn, but actually worn for at least days. i was so upset that i dropped everything and returned it to the store within hours of receiving it. i still can't believe that saks let someone return the shoes in such condition, AND tried to resell it.
 

AEGIS

lettin' them have it
O.G.
Nov 29, 2010
20,301
539
i know that sucks...but it's the benefit of a great return policy
 
Oct 30, 2006
18,632
4,980
I can only imagine all the stuff that Nordstrom gets back. It must be pretty entertaining to work in their customer service dept and see what nerve people have.
 

LVjudy

big purse, big heart
O.G.
Jan 3, 2009
2,964
512
VA
was in nordies & found a pair of cole haan pumps. the pair i tried on was the last pair in the store & i had been tried on quite a few times already so i asked for a new pair to be shipped to me. to my horror when they arrived the bottoms were worn!!!! i went to the nordies closer to me to exchange them but they didn't have another pair. bc the pair i had were only lightly worn i offered to take them, with a discount. spoke to the store manager who refused to discount the shoes but offered me the option of keeping the worn pair, full priced or playing another game of shoe roulette w/ them ordering me another pair. i returned them...
 

papertiger

MOD
Moderator
Authenticator
O.G.
May 23, 2009
43,367
72,661
G-orgeous H-eaven
This whole business disgusts me :blah:

As others said this is the other side of the coin of the 'returns-culture' that's way out of hand.
 
Aug 17, 2006
179
0
TX
I once ordered Manolo Blahnik shoes from Neiman Marcus & they had obviously been worn outside. Terrible. I can't believe they took them as a return & had the nerve to send them out to another customer. Didn't think twice about returning them.