I'm aware that some people have had wonderful experiences with their bags but there are also a lot of people on this forum that seem to have a lot of problems with new/old bags breaking or parts coming off. Just to warn those who may be thinking about buying a new Gucci bag, customer service is slow and/or horrible once they've already got your money! This is why:
One of the studs came off my hobo exactly 3 days after I bought it last year. I should have returned it but I loved the bag so much I thought it would be a one-time thing and everything would be okay after I brought it in to get it fixed. Four weeks later, they still didn't return the bag because they "didn't have the part". When I started to complain, they miraculously found the part that they "didn't have" and fixed it within the hour. However, they didn't do a very good job because ever since then, the stud has still been loose and I find myself trying to tighten it with pliers now and again so I won't have to go through the same hassle.
Yesterday, the stud came off and went missing again and I took it to the store. They were about to "send it in for repairs again" (probably for another couple of weeks) when they discovered that it wasn't covered by warranty anymore because it had been over a year and after I complained about the long wait time for repairs. They proceeded to fix the stud in the back WITHOUT telling me the price first and came out with it fixed and said it would cost me $75 to replace one small stud! The SA then had the nerve to say to me, in rude tone, "you should try not to lose your studs because it costs a lot to replace them" implying that it was MY carelessness that led to the loss of the stud.
I was offended and upset as I treat my many bags well and never mishandle them. It was shoddy workmanship and quality on their part which should not have happened with a $1000+ bag a year ago or even a day ago. A lot of other posts seem to agree with the poor quality of their bags! This is the last purchase I will ever make with Gucci.
So just to warn others before they buy:
Be weary when you buy the canvas material bags as a lot of the time, it unravels after a bit of use. Also, hardware has a habit of coming off/coming loose. Furthermore, be prepared for a long wait time for repairs and for repairs to be expensive after the warranty period. It seems like good customer service is no longer a priority after a sale is made.
One of the studs came off my hobo exactly 3 days after I bought it last year. I should have returned it but I loved the bag so much I thought it would be a one-time thing and everything would be okay after I brought it in to get it fixed. Four weeks later, they still didn't return the bag because they "didn't have the part". When I started to complain, they miraculously found the part that they "didn't have" and fixed it within the hour. However, they didn't do a very good job because ever since then, the stud has still been loose and I find myself trying to tighten it with pliers now and again so I won't have to go through the same hassle.
Yesterday, the stud came off and went missing again and I took it to the store. They were about to "send it in for repairs again" (probably for another couple of weeks) when they discovered that it wasn't covered by warranty anymore because it had been over a year and after I complained about the long wait time for repairs. They proceeded to fix the stud in the back WITHOUT telling me the price first and came out with it fixed and said it would cost me $75 to replace one small stud! The SA then had the nerve to say to me, in rude tone, "you should try not to lose your studs because it costs a lot to replace them" implying that it was MY carelessness that led to the loss of the stud.
I was offended and upset as I treat my many bags well and never mishandle them. It was shoddy workmanship and quality on their part which should not have happened with a $1000+ bag a year ago or even a day ago. A lot of other posts seem to agree with the poor quality of their bags! This is the last purchase I will ever make with Gucci.
So just to warn others before they buy:
Be weary when you buy the canvas material bags as a lot of the time, it unravels after a bit of use. Also, hardware has a habit of coming off/coming loose. Furthermore, be prepared for a long wait time for repairs and for repairs to be expensive after the warranty period. It seems like good customer service is no longer a priority after a sale is made.
