& My Motos & Shoes!
- Sep 13, 2006
OK -- so you know how I'm always saying that we NEVER get any good MJ bags at the Rack stores around here??? So yesterday I get a call about a shoe/handbag event taking place today at our Rack store. I was specifically told that there would be MJ and Chloe bags -- when asked about which ones I was told they couldn't tell me until today and that they would have the Mgr of that dept call me this morning.
So I got up early and called the store at 7:59 (they open at 8) -- got the Accessories Mgr on the phone at 8:04 who promptly tells me that all the bags are gone. GONE!!! She goes on to tell me that there were no MJ bags -- only Juicy Couture, Burberry, Botkier....but they are all gone!! IN FOUR MINUTES!!??
So I waited a few minutes & called back and this time asked the store operator about this event -- she goes on tell me that yea -- there were MJ bags -- "I EVEN GOT ONE FOR $39.97"!!!! I said -- wait, what? "You got an MJ bag for 39.97? Was it an MJ or MbyMJ ?"-- she said MJ -- it's a quilted style for 39.97!!! So tell me -- how does a STORE EMPLOYEE who's ON THE CLOCK, make a handbag purchase of a designer that I was told was not even available, make a purchase like that??? And then she TELLS a customer????
It makes me so mad -- when I hear all you lovely ladies talking about calling stores and finding great bags, having SAs call you to tell you what's there -- $199 stams, $349 Alyona bags, $399 Hudsons, etc ---- yet, these bags NEVER EVER make it to the Chicago area stores --- Chicago, a major city/market -- there's NEVER anything better than Juicy Couture, Lamb, Cole Haan, Betsy Johnson, etc ---- and when they have an event like this THEIR EMPLOYEES take advantage of the better designers available!!!!!
And forget about calling any other time -- half the SAs don't even know what you're talking about.
How can a store like Nordstroms -- that has such wonderful, excellent customer service at it's full line store have such lousy, crappy CS at it's outlet locations??? How can these two stores even be connected????
ARGH! It makes me so mad!!!
*SIGH* Deep Breath -- Ok, rant done! THANKS!