I am so right now. About a month ago I had NM in Newport Beach send me a Chanel J12 with diamond bezel...over $9000.00, right?? Well, I received it and I was not "feeling" it for that much money and it was to be my one solitary super expensive (for me) watch. I went to Fed Ex to send it back and Fed Ex will not insure watches or jewelry for over $1000. So, I called the SA at NM in Newport Beach (who is also the manager) and he told me I had to go to the USPS, and the watch would be insured and delivered by an armed courier company. OK, I HATE THE POST OFFICE (no offense meant if anyone works for USPS) because it takes forever to wait in line, etc. So, I asked if NM could send me a pre paid Fed Ex shipping label because HELLO they sent it to me via Fed Ex to begin with. I was told "No" and was given a rude explanation as to why they would not. I had take 3 hours off of work to drive the stupid watch all the way to Palo Alto to return it. My wonderful SA in Precious Jewels there returned it and apologized profusely for the NM Newport Beach's lack of customer service (I did not even go into the non-returned phone calls from the NM Newport Beach's mgr.prior to my returning it) So, that was a MONTH ago and my SA at Palo Alto had overnighted the watch to NM Newport Beach, called the next day to confirm it's arrival and the same jerk manager/SA at Newport Beach said it was credited to my account. It has been a month and still NO CREDIT! My NM account has over $9000 on it from a watch I have not had for a month. I have called the SA/mgr. at Newport and he keeps telling me it was credited. Obviously it has not and now my account is past due with a minimum payment of $1500 due. I am so . Now the NM SA just plain won't return my phone calls.... I am going to call the store GM today and complain I think. This is absolutely ridiculous. Sorry for the long rant, but I am so angry at this SA, who is a manager, not refunding my card AND not returning my phone calls. My Palo Alto SA called him again too and the Newport SA is refusing to talk to him too, saying he "credited my account a month ago." This is craziness!!!