My dad injured his hip very badly while overseas in Asia and he's returning home early to have surgury. I called Japan Air Lines which we easily fly a dozen times a year. All I asked was that a note be put into his file that if he could be upgraded to business class if there is room, as a courtesy, just so he could have some extra leg room. Somehow, this turned into a huge deal where they were attempting to charge him for the upgrade. HELLO, I am *NOT* authorized to incur extra charges on my dad's account. I did not have his account number, his flight number, or card number. I could be some random stranger! I cannot believe (a) the fact that a simple request like "Keep my father in mind if there is an extra seat in business class" turned into a one hour fiasco (b) a perfect stranger could call JAL and run up somebody's account without having any of their information. Geez. Thanks for letting me rant. I guess I'm just worried about my dad, that's really the only reason I called. I hope I haven't made any trouble for him and he ends up with a surprise bill.