Hi all, I have a customer asking for a return on a bag because she assumed the length I listed in the auction (which was the longest length) was the base length. The base is a few inches shorter than the top.. I guess I've always listed the longest length of any bag as the item's length in the item specifics.. is that incorrect? She told me at the base "that's how bags are measured" lol.. I have no problem refunding I just don't know if I have literally been measuring wrong all my years. I guess I could enter in a base length and top length in that one section, and I probably will from now on. But is this a returnable issue? Just curious. Thanks for the insight.