Question Regarding S-lock For PM East West

[Kern23]

I have an issue with my PM East West-- the front s-lock easily unlatches when brushed against something. I took the bag to my local LV and they agreed the lock was defective and sent a work order to have the lock replaced. The CA put a rush on the repair and the repair arrived 4 weeks later. I picked the bag up on Christmas Eve. Now a month goes by and the lock continues to unlatch again. I mainly wear the handbag cross body and while shopping or walking into a restaurant, I happen to look down and the lock has unlatched. This makes me question if the lock was really replaced or did the repair shop "tweak" the original lock to make it work. I'm going to stop into the LV shop again to have it assessed.

I have not come across post with complaints about the s-locks easily unlatching. Just curious if this has happened to anyone. It has been very frustrating-- the bag is a new purchase in October of 2024. Thank you

 

[dddutchy]

Someone else recently wrote about the same issue in the pochette Metis club thread, @Sferics had this problem too. Don't know if it has been resolved.
Hopefully LV will resolve this issue for you!

 

[Sferics]

Someone else recently wrote about the same issue in the pochette Metis club thread, @Sferics had this problem too. Don't know if it has been resolved.
Hopefully LV will resolve this issue for you!

Unfortunately, it's not resolved. I have not been to LV near me. I avoid this exact store, but it seems so, I need to go there.

 

[Kern23]

I went to the LV boutique and the CA and manager were very kind and open about my query with the s-lock concern/issue. The CA brought out a sample store handbag with s-lock and the lock did open easily when I brushed my hand across. There is nothing wrong with the lock itself, this is how the s-lock operates. You do not need to hold both buttons in order for the clasp to open. (one button is stationary) The manager commented that she is happy to have the lock changed again, but ultimately will not make a difference-- perhaps handbags with the s-lock feature do not work for me and to keep that in mind for future purchases.