Question on replacement item from JAX

hlchen

Mother of 3 Angels
O.G.
May 12, 2008
1,040
0
The Big Apple!
I called JAX today and was told that my replacement item from my order can be exchanged at the store for another color as long as I have the receipt or gift receipt. But, I read another post where it says it can only be exchanged for same item same color.

So, before I go give this as a gift, if she decides to go to the store and exchange to another color, will they allow her to? When they scan the gift receipt will it come up it was a replacement and not allow her to exchange it? Thanks.
 
Jun 3, 2006
5,956
0
33
Austin, Texas
i mean...when you do an exchange you can get an item you want and pay thre diffference...what she is doing is an exchange...so I don't see why they would not let her...even if it is only a different color

I would trust JAX
 

hlchen

Mother of 3 Angels
O.G.
May 12, 2008
1,040
0
The Big Apple!
Thanks. The thing I am worried about is JAX giving me the wrong info. The replacement item was for a skinny that never made it to my house.