I'm new here... so hello! I've been beside myself after only 4 months of purchasing my large "horsebit" hobo from a gucci store here in Florida... it broke! I'm interested in knowing if this is common??? The screw came out of the ring connect at the top of the leather/shoulder. Please forgive me as I don't know the correct terms... this is my first Gucci bag! I did send an email to Gucci and they were very vague and didn't seem to act very professional if I can say that... Very sorry if that sounds bad but I would have expected better customer service. Considering I spent over 1300.00 dollars!!! Anyway - I'm shocked that this bag even broken in the first place. I've owned a lot of Louis Vuittons and never had a problem with them! I'm very disappointed in my purchase and wish I'd stayed with LV's. Anyway - is this a common thing to happen if you guys can even figure out what i'm talking about??? LOL The gucci rep said it'll cost me about 100 bucks! I just bought this bag - are they kidding me? Again I'm sorry just very upset.... what should I do? Has anyone just taken their bag to a repair shop and if that worked or should I send it back to gucci?