Question for Gallery Tote Owners regarding the strap buckles...

Well, my hands are kind of rough right now due to the excessive washing I have to do at work. When I was trying the bag on at the store, I kept hearing that awful scratching on it when one of my poor dry cracked fingers brushed against it. So I keep bringing it out and trying it to see if its going to get pulls. It really feels and sounds like it will! :sad:
But I dont know ? :shrugs:

Eek! Im not sure what to tell you. I didnt notice anything bad about the fabric when I looked at it, and I really looked it over good! haha. But you have me concerned, I sure hope theres nothing wrong with the fabric! Id hate to have to return it...:confused1: