Been selling my lv bags and my husband used golf clubs on Mercari since the pandemic started to keep myself busy. Made about 7 sales. Everything was fine, until my last sale. I normally checked buyer rating etc, but turned out my last buyer, Donamari, only buys and sells cheap ($5-$2x clothing items) and very old and beat up brand name bag. She asked me for discount on my Nano Noe. Then, asked me to wait until she got next pays etc.
I inspected and took pics of my nano noe before packing and shipped out an hour later. I chose to pay my own shippjng with insurance $35 total.
She then msg me saying there was a “smudge” and could not accept it because it was for her daughter! Also, Mercari does not allow sending pictures in chat btw buyer and seller so no way she could send me proof. I just told her she can try to claim it with Mercari. Meanwhile, I report it to Mercari sending my proof of pics.
OF COURSE, Mercari was on buyer side!! Her return was approved. And, I am now waiting for my bag to be returned. Hopefully, she did not make her own “smudge” on my bag. And, now with the worst number of covid cases in California, which we are both in, I will have a bag with no way to sanitize as it could damage the
leather. My worst fear is that the package will return with an empty box! I will no longer sell anything online that required shipping out.
So, I will lose money for shipping and return label, probably over $50.
Avoid listing expensive items! For me it’s a lesson learned.
