i agree that the best thing to do is to exchange it. for the amount of $$ spent on the clutch, you'd want to get one that's perfect. i bought one for my mother earlier this year and the closure snap doesn't have any problems.
hope you find the perfect one for you
Not only did I get attitude from the SA at Neimans for expecting perfection but some of the other clutches were worse than the one I started with! I did also notice that some of the leathers looked much darker than the others. The frame closure gaped on one so badly you could see the tissue inside.
The whole thing has left me slighty annoyed and tempted to just return.
I realize this is a lower end Chanel, but it's still Chanel and very expensive. I don't think I'm wrong to expect it to be perfect before I use it!
I had a problem with the clasp on my clutch too. I had to actually lift the clasp in order for it to close properly. It didn't seem right so I went ahead and exchanged it for the right one. You should definitely exchange/return that. If you're not happy about it now, you're not going to like it as much in the future.