You would need to discuss with an LV luggage specialist as to what you'd like to SO. As previously mentioned, discontinued, limited edition and newly released items cannot be SO (i.e. - I wanted the duomo in mono and they said no). A form is filled out with all the specifics, which is then sent to their French headquarters for approval. If approved, you will be contacted and will require to give a deposit of 50% to proceed and the other 50% upon completion. Keep in mind that because it is a Special Order, you will be paying an additional 30% (approx.) on top of the price of the handbag. Lastly, this process will take approximately 4-6 months - but IMO, it is worth the wait!!! Hope this helps...