question about scratch?

[fsadeli]

Hi all looking for suggestions. I was gifted this constance slim by my husband, but upon inspection there's this two little fingernail scratch (perhaps?). Hard to see in the pic, but there's one I pointed and the one below which slightly longer, under certain angle it's not noticeable. I asked my SA if I could exchange it, and she told me it's not possible, considering how hard it is to get the black slim wallet.
If I request for a return, then it will only be a store credit which can only be used on accessories and SLG which I think it will be a long time to finish the credit, considering I'm not wearing scarf or belt. What would you do in this situation?
I'm hesitant on returning, because of the store credit policy knowing I wont be getting full refund, nor I would be able to use it for getting any bags either, so I'm wondering how often this happens? Is this some kind of return or mishandling by SA or other customer? And what should I do at this point? If I decided to keep it is there anything I could try to buff it out?

Thank you all for reading this and any suggestions will be greatly appreciated!

 

[WhiteBus]

You didn't buy it
it was a gift
just accept it and be thankful

If your husband considers it serious enough, he (the buyer) should take up the issue with the store
I doubt you have any legal redress

 

[coloradolvr]

Given that it is on the inside flap and no one will see it, I wouldn't worry about it. It will likely get more scratches over time. Just enjoy your beautiful gift!

 

[nat74]

Maybe try to use Cadillac leather lotion on a piece of cloth and try to buff it in a circular motion. You can repeat it a few times with a break in between. I did this many times on Chanel bags and it helped.

 

[coloradolvr]

Maybe try to use Cadillac leather lotion on a piece of cloth and try to buff it in a circular motion. You can repeat it a few times with a break in between. I did this many times on Chanel bags and it helped.

View attachment 5932157

This is good advice. I have successfully managed to make scratches much less visible using a similar product.

 

[Love Of My Life]

Since your DH gave this to you as a gift, I'd enjoy it & use it.
Think of the "love" he used to select this for you
Over time there will be wear..

 

[QuelleFromage]

These are the kinds of scratches any wallet will get when opened. But...If the scratches bother you to the point where you'll be bummed opening the wallet, I would ask your husband to handle returning it.

I have returned many things to Hermès and have never been told my credit is restricted to any department. I am not certain that's even allowed.

 

[fsadeli]

I have returned many things to Hermès and have never been told my credit is restricted to any department. I am not certain that's even allowed.

thank you! My SA has told me that any return for store credit of SLG will not be able to be used on bags. I'm in Canada so I guess different policy from other country? I can't exchange it either since Constance slim is not restocked regularly here.

Based on other comment from other op earlier, it's not that I'm not thankful that my husband gifted me this 😞 but I just hate to think it's a returned item and he didn't know about it when he got it for me. I know it sounds silly.

 

[fsadeli]

Maybe try to use Cadillac leather lotion on a piece of cloth and try to buff it in a circular motion. You can repeat it a few times with a break in between. I did this many times on Chanel bags and it helped.

View attachment 5932157

Thank you! will the colour lifted if you buff it too long?

 

[nat74]

Thank you! will the colour lifted if you buff it too long?

No, it didn’t happen to my bags.

 

[QuelleFromage]

thank you! My SA has told me that any return for store credit of SLG will not be able to be used on bags. I'm in Canada so I guess different policy from other country? I can't exchange it either since Constance slim is not restocked regularly here.

Based on other comment from other op earlier, it's not that I'm not thankful that my husband gifted me this 😞 but I just hate to think it's a returned item and he didn't know about it when he got it for me. I know it sounds silly.

It's not silly to expect a gift to be new.

It's unfortunately likely that any showing or opening of this wallet (not a return, just even if examined) would incur a tiny scratch on the flap, but also understandable that you want a perfect, new item.

If you haven't mentioned to your husband yet...personally I'd just accept and be thrilled. The mark is so minimal and will probably happen anyway. But you have to do what works for you

 

[fsadeli]

It's not silly to expect a gift to be new.

It's unfortunately likely that any showing or opening of this wallet (not a return, just even if examined) would incur a tiny scratch on the flap, but also understandable that you want a perfect, new item.

If you haven't mentioned to your husband yet...personally I'd just accept and be thrilled. The mark is so minimal and will probably happen anyway. But you have to do what works for you

Thank you for your input!

 

[WhiteBus]

It's not silly to expect a gift to be new.

It's unfortunately likely that any showing or opening of this wallet (not a return, just even if examined) would incur a tiny scratch on the flap, but also understandable that you want a perfect, new item.

If you haven't mentioned to your husband yet...personally I'd just accept and be thrilled. The mark is so minimal and will probably happen anyway. But you have to do what works for you

I agree. Although my initial response was very blunt, I would share the same feeling and it was a means to get past feeling that way:
the initial thrill and pleasure, being tarnished; I would be careful not to mark it myself and disappointment that the first sign of wear was already made.

 

[AnnaE]

thank you! My SA has told me that any return for store credit of SLG will not be able to be used on bags. I'm in Canada so I guess different policy from other country? I can't exchange it either since Constance slim is not restocked regularly here.

Based on other comment from other op earlier, it's not that I'm not thankful that my husband gifted me this 😞 but I just hate to think it's a returned item and he didn't know about it when he got it for me. I know it sounds silly.

I wouldn’t think it is a returned item. The scratches can be from your husband’s handling it or from anyone touching it at any point.

I don’t know how the return rules work, but you should return it if it bothers you. I do think if you look at any item you get, there might be a small imperfection like that.

I am sure that if I looked at my last SO closely when I got it (and it was sealed and clearly not a return), I would have found something like that, too…

 

[Allain Martin]

Thank you! will the colour lifted if you buff it too long?

In Yorkville there are a couple great leather shoe cobblers that would easily be able to take care of that for you.