I made a rather impulse (new release, full price) purchase at an in-store Coach boutique location yesterday. It's pretty far away from where I live so I figured I would just keep it... however, from my understanding on their return policy, I can actually just mail the item plus the receipt back to the JAX return center in Florida. Is this correct?
Question about returning an item
- Thread starter lpearson
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Yes I've returned bags bought in person in store to JAX before. Haven't had an issue yet. I agree with @whateve that I would have the store send a return label. My SA always sends me a label when I order through her and she mails to me. It's been hit or miss with other stores though. I have a small stockpile of extra return labels at the moment lol.
My last return though is taking forever to be credited. It was delivered the 13th. CS said they are taking 7 to 10 business days because they have so many orders.
My last return though is taking forever to be credited. It was delivered the 13th. CS said they are taking 7 to 10 business days because they have so many orders.
The last time I ordered from a store, they enclosed a return label. I'll try to order from that particular store in the future.
Thank you all! I plan to purchase a different bag online that wasn't yet available in the specific store I went to. The online chat agent told me to just use the label that comes with that bag and write a note/include my original receipt and it wouldn't be a problem. 