I first called the Bleeker St store; person I spoke with was not very helpful. I am looking for the long shiny wallet...he said they were out and no other store got them. I even offered the item # and he said no, he knew what I was talking about and they were sold out. Fine. I called Peter (who was super sweet - thanks for the recs guys!) at the Savannah store, but his store didn't have what I wanted and said they shipped them to the NY store. I called BACK and got the same guy. Explained again what I was looking for and he said that they DO have them. I asked if he could email me the authorization form and he said he HAD to fax it. So my question(s)...are the policies different for Collection vs. M by MJ stores? I explained that I had ordered from two Collection stores and they had emailed me the form and I emailed one back and faxed one back. He said no, I had to have access to a fax machine (I don't until Thursday). Then he said "Do you want to call back when you have access to a fax machine?"...and I just said I guess I have to... I read the old Pan Am thread and no one seemed to have a problem...so is it just me and this IS the process, or is he giving me a hard time?