Less than two years ago, I bought a Mulberry bag (the Phoebe) from Saks. Recently, the hardware on the bag began turning a different color. Additionally, the front leather flap on the bag looks awful. I've taken great care of this bag (it's my "baby") and never carried it in the rain. I brought the bag to my local Saks, and the salesgirl said that she could send the bag to be "fixed" but that she could not guarantee that Saks would "fix" the bag for free. She also said that she has no way of estimating the cost before she sends the bag away or what they could do to fix it. At this point, my bag is sitting at the local Saks because I'm not sure if I should send it to them or just keep it. I've already tried emailing Mulberry, who told me to bring it to Saks. Any advice?