My sister who lives like 10 min. from the Coach Outlet in Camarillo, CA says that the Manager there said there is NO EXPIRY date on the gift receipts for returns. I think she said there were no expiry date for ANY Coach item returns. I think that's why we'll see some "older" styles all of a sudden appearing in the Outlets (cuz someone just returned it!). Although, like someone else stated, without the actual Purchase Receipt, you can only get a credit of what the last price that same item was selling for (it may be marked down A LOT) so it'd be better if you had the actual Purchase Receipt so you can get full credit for the actual amount you'd paid.
Really? I was unaware of this. I thought the gift receipt was tied to the actual transaction so that they knew exactly how much was originally paid. It would seem pretty stupid if the real receipt was worth 100% of the orignally paid price while a gift receipt loses its value despite the no time length return policy that Coach has.
Really? I was unaware of this. I thought the gift receipt was tied to the actual transaction so that they knew exactly how much was originally paid. It would seem pretty stupid if the real receipt was worth 100% of the orignally paid price while a gift receipt loses its value despite the no time length return policy that Coach has.
That's what my sister was told by the Coach Outlet Manager but maybe the Manager was just trying to discourage returns perhaps? I'm not sure. I, too, thought the gift receipt was also tied to the original paid price/receipt. But I haven't tried to return anything yet with a gift receipt. I will be going to visit my sister this coming Xmas and I'll be returning some of the Coach Factory items I had purchased there the last time I visited so I'll find out then what the returns are exactly. I'll let you know what I find out when I get back. But if someone else encounters this, please fill us in!
MUST have been, that is not the case at full-price stores. I asked today to clarify with the SA. She said they do NOT decline in value.
Thanks for finding out! Boy, I just don't have the best of luck with the Coach SA's anywhere!
No problem. MOST of the time they are extra nice to me . IF you have any trouble when trying to return it if it isn't honored I would hold onto both the item and receipt and call CS.