I have a buy it now item restricted to only US buyers, and I have all other locations excluded. I received a message from a buyer stating that she is bidding from the US and cannot purchase the item, and asked me to remove any blocks as she does not understand why she cannot buy the item.
When I looked under her info I saw member since 2006 in Japan. Is it possible she could have moved to the US, or has 2 residences, and the Japan would still be listed because this is where she registered? or Does Ebay automatically update the country based on where you are using the computer? Which would mean if she is bidding in the US, she should be able to purchase the item.
I stated in my listing that I would only ship to a confirmed paypal US address. I am wondering though, if her membership is listed as being in Japan then wouldn't her paypal address also be in Japan, or could the paypal address be different? Would it be possible to have Ebay have her listed as living in Japan but have a confirmed US paypal address?
If I called or emailed ebay and paypal would they let me know if she has residency in the US?
I do not want to remove the exclusions and cannot understand why if she is in the US cannot purchase the item.
When I looked under her info I saw member since 2006 in Japan. Is it possible she could have moved to the US, or has 2 residences, and the Japan would still be listed because this is where she registered? or Does Ebay automatically update the country based on where you are using the computer? Which would mean if she is bidding in the US, she should be able to purchase the item.
I stated in my listing that I would only ship to a confirmed paypal US address. I am wondering though, if her membership is listed as being in Japan then wouldn't her paypal address also be in Japan, or could the paypal address be different? Would it be possible to have Ebay have her listed as living in Japan but have a confirmed US paypal address?
If I called or emailed ebay and paypal would they let me know if she has residency in the US?
I do not want to remove the exclusions and cannot understand why if she is in the US cannot purchase the item.