Hi, The story is long and complicated, but I will try to be brief. A few weeks ago I bought a purse from eBay from the UK, and when it arrived to my home in Canada it was obviously a fake. First, I wrote back and forth to the seller. She initially questioned my complaint, and so I opened a dispute with Paypal. She then wrote and offered a refund if I returned the bag and asked me to insure it in case it was lost. Thinking this was reasonable, I did this and advised the seller of my actions. Next, I received a message from Paypal that this seller had herself escalated the dispute to a claim, and that I would need to provide proof that the bag was not authentic. Of course, by this time the bag was already in the mail! Last week I did nothing. Today, I received an e-mail from the seller claiming I had insured the bag for double what I had insured it for, and saying she would not pick up the bag because of the customs duty!! I have honestly tried to do everything right here and now I am so confused. I have no idea what to do next. I would be so grateful if anyone knowledgable about these things could please offer some advice. Please help!