Hello, I wanted to get some advice from you guys. I had bought an Isabelle in black from *bay right before Christmas and when it arrived I took it out of the box and then put it back in. So this past week I took it back out with the intentions of actually loading it up and using it. Well I immediately discovered that the crossbody strap was not the one that came with the purse. It was a different leather with darker hardware, non adjustable, and upon further inspection it says Kenneth Cole on the hardware. I was very upset so I sent an email to the seller and was even being nice like they must have liked this strap better on the bag and forgot to switch it back before they shipped it.
Well they got back to me and they said that they had dropped off another bag to a local charity and would go see if it was still there. It was not. So they offered me a return or some of my money back because of the strap.
What would you do? I wanted to ware it crossbody and this strap is ridiculous. Should I see if Coach will send me a replacement and get some of my money back or should I just return for a full refund?
Please let me know what you think. Thanks
Well they got back to me and they said that they had dropped off another bag to a local charity and would go see if it was still there. It was not. So they offered me a return or some of my money back because of the strap.
What would you do? I wanted to ware it crossbody and this strap is ridiculous. Should I see if Coach will send me a replacement and get some of my money back or should I just return for a full refund?
Please let me know what you think. Thanks