Purchasing from Stanley Korshak

Sep 23, 2008
1,265
2
Australia
Has anyone had any experiences?

I tried to put an order through a few days ago but it kept giving me an error so eventually I contacted CS who told me their website couldn't recognise my Australian address. They sent me a PayPal invoice which I paid immediately. 24 hours later I still hadn't received an order confirmation, nor a tracking number. I contacted CS again and they told me the shoes were on their way but not showing up in the FedEx system yet. I asked for the tracking number so I can check FedEx periodically until it shows up. I got no response to that email.

Isn't it a basic requirement for a store to give you an order confirmation with an order number, the item you purchased, the price you paid, etc? And a tracking number if it's an online store? For all I know, I've given them my money for a pair of imaginary shoes I will never get. I mean, I know realistically the shoes are in fact on their way to me, but when you're an online store selling luxury designer goods, surely you need better CS than that?
 

mizcolon73

3Kouture Bears......
O.G.
May 24, 2009
721
1
Dallas, GA
interesting... I've ordered from them and corresponded via email and havent had any issues.... Hope you get that info asap...
 

leana01

❤Will work 4 shoes❤
Jul 8, 2012
125
0
LoUiSiAna
I have ordered from them as well with no trouble. Last year I ordered a pair of GZ's and they were shipped really quickly. I am in the US though. I hope everything works out for you!
 

JessieG

Member
Dec 8, 2011
638
0
Australia
hermosa_vogue said:
Has anyone had any experiences?

I tried to put an order through a few days ago but it kept giving me an error so eventually I contacted CS who told me their website couldn't recognise my Australian address. They sent me a PayPal invoice which I paid immediately. 24 hours later I still hadn't received an order confirmation, nor a tracking number. I contacted CS again and they told me the shoes were on their way but not showing up in the FedEx system yet. I asked for the tracking number so I can check FedEx periodically until it shows up. I got no response to that email.

Isn't it a basic requirement for a store to give you an order confirmation with an order number, the item you purchased, the price you paid, etc? And a tracking number if it's an online store? For all I know, I've given them my money for a pair of imaginary shoes I will never get. I mean, I know realistically the shoes are in fact on their way to me, but when you're an online store selling luxury designer goods, surely you need better CS than that?
What did you buy??
 

samina

O.G.
Jan 10, 2008
3,434
9
I've purchased from them overseas to uk. They emailed updates continuously although it took a while getting here as I wanted USPS service - no customs involved thankfully. I dread to think what DHL would have charged. I couldn't track it but the manager was soo lovely and sent a card with a lovely note in the box
 

bagsforme

O.G.
Nov 8, 2006
4,568
533
I ordered from them before. No problems.

I did call to get the tracking # since they didn't email it to me when they got shipped.