Purchased my first Kooba...and returned it a week later!

Mar 7, 2008
677
36
Okay, here's the story. I feel in LOVE with the Kooba Lola in violet. I would drool over all the pics posted. I finally purchased one after much debate over the price - $645. I went to Bloomingdales and there were two on display. I tell the SA what I want and ask for one from the back. I examine it and I notice in the upper right hand corner it is dirty. There is a round black spot about 1" in diameter. I try to rub it off thinking it's dust but it would not budge. I ask the SA for another bag. The next one had a 3" black streak down the front! OMG, you have got to be kidding me. Okay, at this point I feel bad about asking her to get another one so I examine the ones on display. I picked the one that had been handled the least. I notice a tiny white spot in the back, I'm not happy, but I can live with it. Well as the SA is packing it up I notice an odor. I'm thinking it might be from the dust bag. I get home and not only does the dust bag smell but so does the bag, inside and out. It's a weird chemical smell. I leave the bag airing out for a week and the odor fades a bit, but not enough. I was afraid to put anything into the bag in case the smell would transfer. I had to return it. There was different SA this time and I expained the situation and she agreed there was an odor. I was so disappointed.

I still think the Lola is a beautiful bag. I just wish it was made with more care. I know others here have purchased the Lola and have been very happy. Yea! :smile: It just saddens me that there is no consistancy. I don't want to discourage anyone from buying the Lola, just to advise them to look over it carefully and smell it! :lol:
 

Minimouse

O.G.
May 20, 2007
3,959
6
The Lola is a beautiful looking bag, but paying $645 for it and having to find one without faults is totally unacceptable. In your shoes I would have reacted the same and I certainly agree with you taking it back. Okay, so you can turn a blind eye to the odd problem with a $50 bag, but not one for $645. Kooba really needs to focus its attention on quality control and customer care.
 

OneNJen

<-- Changed user ID
O.G.
Aug 9, 2007
232
0
Baltimore, MD
I had Neiman Marcus send me two of the crackled pink and the leather was HORRIBLE and both went back. I was so disappointed. This is my first foray into Kooba, and so far I've been very disappointed even though the styles are TDF!
 

bagdemon

Member
Dec 28, 2006
432
0
I just got a Kooba nelli (blue) and it has a slight chemically smell too. No damage or marks on the leather, but it color is uneven in spots and the 2 panels on the back of the bag are distinctly different shades of blue. It's going back.
 

missnox

O.G.
Nov 1, 2006
172
1
Got the Nelli in yellow, and I love it!!! Compliments all the time. I love the pockets and key holder inside, and the silver hardware is great!!!
 

maggie7

O.G.
Sep 8, 2006
3,115
0
Australia
This makes it increasingly difficult to buy Kooba online..you really need to see and hey, smell the bag before buying..and there's fat chance of doing that where I am..:hrmm: