I'm very upset and frustrated right now. It all began with my purchase through their official site.
I bought myself a black ps1 tiny in early June and when the bag arrived, I was shocked by the lack of packaging. It didn't come with the white box that has their name on it and the bag wasn't stuffed with tissue paper, so the bag was flat and the bag felt considerably softer than it did in store.
The next day I went to Barney's New York to compare the ps1 tiny bag side by side. They look identical. However, the tag on mine says "prod 2015"; the tag on the other bag says "prod 2016." I felt both bags and the 2016 one was stiff and had more textures, but the 2015 one was way too soft, especially the strap. So I went home and emailed their customer service. It took them about a week for them to reply and agree to swap the bag and send the shipping label.
They said once they received the bag, they would immediately email me and send my bag with tracking number. A week later, I checked the tracking number and they received my bag. So I thought I would get an notification from them at the same day (it arrived at 10 a.m.) Nope! They didn't. 2 days later, Right after I emailed them and asked what the status was, they emailed me back saying they were about to follow up with me. (In my mind, if I didn't ask, they would've forgotten about it)
So they sent me the tracking number that was just created and it wasn't express shipping!! Seriously, they didn't apologize for their slow response and sent the bag with ground shipping... Their customer service is terrible!
Today, I finally received my bag, and...the bag has stuffed tissue paper except the tag still says "prod 2015." I'm speechless because before they sent me the bag, I specifically asked for a one that is made in 2016 two times! Yes, it's not as soft as the first one but it's not quite the same as one that is made in 2016.
Thank you for reading my long rant. I just need a place that I can share my story.
P.S. I attached some photos, the bag I received is on the left, the 2016 one is on the right, from Barney's New York.
I bought myself a black ps1 tiny in early June and when the bag arrived, I was shocked by the lack of packaging. It didn't come with the white box that has their name on it and the bag wasn't stuffed with tissue paper, so the bag was flat and the bag felt considerably softer than it did in store.
The next day I went to Barney's New York to compare the ps1 tiny bag side by side. They look identical. However, the tag on mine says "prod 2015"; the tag on the other bag says "prod 2016." I felt both bags and the 2016 one was stiff and had more textures, but the 2015 one was way too soft, especially the strap. So I went home and emailed their customer service. It took them about a week for them to reply and agree to swap the bag and send the shipping label.
They said once they received the bag, they would immediately email me and send my bag with tracking number. A week later, I checked the tracking number and they received my bag. So I thought I would get an notification from them at the same day (it arrived at 10 a.m.) Nope! They didn't. 2 days later, Right after I emailed them and asked what the status was, they emailed me back saying they were about to follow up with me. (In my mind, if I didn't ask, they would've forgotten about it)
So they sent me the tracking number that was just created and it wasn't express shipping!! Seriously, they didn't apologize for their slow response and sent the bag with ground shipping... Their customer service is terrible!
Today, I finally received my bag, and...the bag has stuffed tissue paper except the tag still says "prod 2015." I'm speechless because before they sent me the bag, I specifically asked for a one that is made in 2016 two times! Yes, it's not as soft as the first one but it's not quite the same as one that is made in 2016.
Thank you for reading my long rant. I just need a place that I can share my story.
P.S. I attached some photos, the bag I received is on the left, the 2016 one is on the right, from Barney's New York.