Problems with Open Dome Satchel

luxurylove25

Member
Jul 31, 2014
218
192
This is my first TB I got it in May and it
is now August and I have used it sparingly since I got it. It lost its shape on the corners and the color transfer has been a problem and I don't use jeans or dark colors when I wear this bag on my arm. The handles are starting to peel. I love this bag but I don't think I could trust to buy a TB in the future any advise?
 

Attachments

Apr 25, 2007
1,175
96
Plantsville, CT
This is my first TB I got it in May and it
is now August and I have used it sparingly since I got it. It lost its shape on the corners and the color transfer has been a problem and I don't use jeans or dark colors when I wear this bag on my arm. The handles are starting to peel. I love this bag but I don't think I could trust to buy a TB in the future any advise?
Did you purchase it at a boutique? Either way, TB should stand behind it. They have always been more than accommodating to me. I own several of their bags and I love the quality. I have not seen any of what you're encountering to be honest. I love fall of their leathers to date. I am in the industry so if you have further questions I'll try and help. I would not give up. Where are you located?
 

luxurylove25

Member
Jul 31, 2014
218
192
I got it at the boutique in Houston in May and I called and they said the couldn't do anything. Its a nice bag but it is hideous.
 

harlem_cutie

Authenticator
O.G.
Apr 12, 2006
4,868
402
NYC
I would reach out to them via social media, either Twitter or Facebook. The whole point of saffiano is for it to retain the shape.